Levallois-Perret, November 3, 2020. Micropole, an international consulting and innovative technology group specializing in Data & Digital Experience, announces the arrival of Muriel Huriot as Director of Transformation and Customer Experience to accentuate its positioning on Added Value and the achievement of its growth and profitability objectives.
With 14 years' experience in defining and implementing transformation programs for major international groups in services and industry, Muriel Huriot joins Micropole's Management Committee as Director of Transformation and Customer Experience.
With a degree in Design Thinking from Ecole des Ponts and Stanford, and a Master's in Management from Paris-V, Muriel Huriot spent 12 years developing consulting activities within strategy and management firms (BearingPoint, Altedia). She then held more operational positions as Transformation Success Manager within companies.
Muriel Huriot's mission will be to contribute to the evolution of Micropole's strategic plan in order to set up a sustainable " customer-centric " organization and reinforce the spread of a customer culture throughout the Group.
"I am delighted that Muriel Huriot has joined our management team. Her experience in business transformation will give fresh impetus to the implementation of our strategy, which is based in particular on Added Value, and in which the Customer Experience obviously plays a major role."
Muriel Huriot will act as a catalyst for co-construction between the company, its customers and partners within Micropole.
"My mission is to go beyond simply meeting customer expectations. More than ever, in these times, the human, emotional and experiential dimensions make the difference in our approach and co-construction with our customers and partners. Micropole's DNA, founded on innovation and excellence, and the breadth of our customer portfolio already provide a solid foundation for growth. I look forward to accelerating Micropole's development with the whole team - for our customers."
The creation of a Customer Experience Department will therefore make it possible to place customer satisfaction at the heart of the Group's actions in order to effectively support them in their transformation around Data and Digital. This also reinforces Micropole's differentiating positioning to accelerate the deployment of its strategy and its growth and profitability objectives.
